Posted on

Frequently Asked Questions

Frequently Asked Questions About Shipping


When will I get my order?

Every order is printed on demand and prepared just for you. Generally, orders leave our vendor’s production facility within 7 days of your order.  After your specially made product leaves the production facility, the following shipping times apply.
 
STANDARD SHIPPING TIME
USA: 3-5 business days
Canada: 5-10 business days
Outside of the USA and Canada: 10-20 business days
When you add the production time to the shipping time, it is generally safe to expect your product to reach you within (a) TWO weeks when shipping to the USA, (b) THREE weeks in Canada and (c) FOUR weeks outside of the USA and Canada.  

What if I don’t get my order after a few days of the expected delivery day?

If your order doesn’t arrive after a few days of the expected delivery date, let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address on your shipping confirmation is incorrect, will be happy to send you another order to the correct address at your cost.
Then, if the shipping address was correct, contact us at WeCare@FaithFocusFlow.com and include your order number in the body of the email and the subject line.  Please also include your telephone number.   We will respond to you within 48 hours.

What about customs fees for shipments outside of the USA? 

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.  Upward Action LLC and  FaithFocusFlow® do not are not responsible for customs fees. Custom fees must be paid by customers.