Frequently Asked Questions About Our Exchange and Return Policy
What happens if my product is damaged upon arrival.
The last thing we want is for you to be stuck with a damaged item. If your product arrives damaged follow the steps below:
Step 1: Take a picture of your damaged product. Do not wear or otherwise use it.
Step 2: Send an email to us at WeCare @ FaithFocusFlow.com within 7 days of receiving your product and include the photo in the email. Please include your email address and telephone number in your email.
We will contact you with the solution within 48 hours.
It is very important that you take a photo of your defective, unworn and unused product and contact us within 7 days of its arrival to you by email at WeCare@FaithFocusFlow.com. Unfortunately, if you contact us after 7 days, we cannot help you. We are working with a vendor and have to abide by their rules.
What should I do if you send me the wrong size?
If you receive a size that is different than the size you ordered, first check to make sure the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know by taking a photo of the size on your garment and emailing it to us at WeCare @ FaithFocusFlow.com within 7 days of receiving your garment and we’ll get you sorted out.
What should I do if I order the wrong size?
Every order from our store is created just for you after you order it; we do not store inventory. As a result of every order being a custom order, we cannot accept exchanges or returns if you order the wrong size. We can only accept returns for exchanges for products that are damaged.
If you order the wrong size, we hope that you will share your purchase with someone who can wear or use it. Blessings!